TECHNICAL SUPPORT ANALYST
Company: Visionaire Partners
Location: Corona
Posted on: October 30, 2024
Job Description:
Technical Support Analyst
This is an exciting opportunity for a sharp Technical Support
Analyst / Help Desk Analyst to join a dynamic organization where
you can make an impact. RESPONSIBILITIES:
- Approximately 20% is in-person support, and 80% is phone
support
- Triage Level II and Level III Incident and Service Request
tickets
- Troubleshoot and resolve Incident tickets related to technical
difficulties with hardware, software, and the network
- Resolve Level l Incident and Service Request tickets
- Validate with internal customers that the Incident or Service
Request has been resolved and update the ITSM ticketing system
- Interface effectively with IT infrastructure, security,
applications management, database, and governance personnel
- Obtain a strong knowledge of IT Security Policies, Processes,
and Procedures
- Adhere to and execute IT Security Policies, Processes, and
Procedures
- Write and update knowledge-base articles
- Actively contribute to IT's Continual Service Improvement
efforts
- Ability to complete multiple simultaneous projects and support
tasks promptly
- Perform other duties or special projects as assignedThis is a
long-term contract (several years) position that will be extended
every six months based in Corona, CA. Sometimes, there is project
work that requires you to travel to other locations in the area or
another state to assist. You must be able to work flexible hours as
needed, be on call, or work some weekends. This is an excellent
opportunity to make an impact and take your career to the next
level.
Visionaire Partners offers all full-time W2 contractors a
comprehensive benefits package for the contractor, their
spouses/domestic partners, and dependents. Options include 401k
with up to 4% match, medical, dental, vision, life insurance, short
and long-term disability, critical illness, hospital indemnity,
accident coverage, and Medical and Dependent Care Flexible Spending
Accounts. REQUIRED SKILLS:
- 3+ years of technical support experience
- Windows support
- MS Office support
- Active Directory
- Network support and troubleshooting
- Able to image/configure an out-of-the-box PC
- Able to re-image PCs and install approved apps and systems
access
- Strong working knowledge of email spam filtering tools
- Able to validate that a PC is fully encrypted
- Software and hardware support
- Strong deskside support experience
- Excellent customer service and communication skills
- Strong documentation skills
- Ability to work flexible hours as needed and be on call or work
some weekends
- Ability to travel to other offices as required for special
projects
- Must have a valid driver's license and a clean driving
record
- Must own a reliable vehicle
- Must be able to transport IT equipment between offices
- Must be able to use your cell phone for work calls and
texts
- Ability to pass a complete background check and drug test
(excluding marijuana)
- PREFERRED SKILLS:Cisco UCM Cloud Must be authorized to work in
the U.S./Sponsorships are not available.
Keywords: Visionaire Partners, Calexico , TECHNICAL SUPPORT ANALYST, IT / Software / Systems , Corona, California
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