Client Intake Specialist
Company: Law Offices of Anna R. Yum
Location: La Mesa
Posted on: October 7, 2024
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Job Description:
Are you passionate about helping people?
We are looking for a highly organized Intake Specialist for our
growing law firm.
When our prospective clients call us for help, they're often going
through an emotionally difficult period. Our Intake Specialist
provides our potential clients with the ultimate telephone
experience. It requires the right combination of telephone skills,
empathy, and the ability to help them understand how to see a
better future using our services. You'll play an integral role in
creating memorable client experiences. This important position
involves administrative duties related to customer service, client
intake, client retention, data entry, and direct attorney
support.
If you have previous sales experience or client intake experience
and are looking for that next step in your career, this position is
perfect for you. We are also open to a remote position depending
upon experience.
If this sounds like you, please keep reading.
Responsibilities:
--- Conveys confidence on the phone
--- Sets the tone and the pace of the client's phone call
--- Shows empathy to clients and puts them at ease during their
difficult time
--- Treats a call at 4:30 on Friday with the same care and
compassion as one on Monday morning
--- Demonstrates exceptional communication skills
--- Master of calendars and scheduling
--- Understands the importance of deadlines and doing good work on
time
--- Proficient in Microsoft Office and database entry
Qualifications:
--- Ability to switch gears quickly and think on your feet
--- Follows instructions and understands the importance of policies
& procedures
--- Generates creative solutions to workplace problems
--- A go-getter with a strong work ethic
--- Legal experience is a plus
--- Customer service experience is a plus
--- Inbound sales experience is a plus
This is a full-time job, so you MUST be able to work \*in the
office\* for 40 hours per week. The first 90 days of employment is
a probationary period and you will be considered a temporary
employee. There is an opportunity for bonus compensation for
outstanding performance and meeting established goals and
milestones.
Think you have what it takes to be our next Superstar? For the
right person, this will be a highly rewarding position. If this
sounds like a good fit for you, you will need to complete a
two-step process in order to be considered. If both steps are not
completed, you will not get a response from our hiring team.
Prepare a cover letter with no more than TWO paragraphs and a
closing sentence. In the first paragraph explain what you believe
are the 3 most important qualities needed for customer service, and
why you believe they are the most important qualities. In the
second paragraph tell me why you applied to this particular ad. As
a closing sentence please write, "I have read the instructions
contained in the job posting and have followed the instructions."
Next, please combine your resume and cover letter into one PDF
document and send it to us.
About Company:
At the Law Offices of Anna R. Yum, we fight to protect our clients'
future and freedom when accused of a crime. Our AV-rated firm is a
highly reputable, fast-paced, and team-oriented criminal defense
firm that handles all types of criminal matters ranging from
misdemeanors to serious and/or violent felonies in the Southern
California area.
Keywords: Law Offices of Anna R. Yum, Calexico , Client Intake Specialist, Other , La Mesa, California
Click
here to apply!
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