HOUSING NAVIGATOR LEAD - SAN DIEGO
Company: MEDZED GROUP
Location: San Diego
Posted on: November 6, 2024
Job Description:
Job Details
Job Location
San Diego - San Diego, CA
Position Type
Full Time
Salary Range
$30.00 - $33.00 Hourly
Job Shift
Day
Description
Housing Navigator Lead
General Description
The Housing Navigator Lead for the Community Supports Program
builds bridges between underserved individuals, community
resources, and the housing navigators. This position is passionate
about the MedZed mission and embodies the STRIVE values daily. This
is a remote-field worker who is primarily out in the community
serving members and supporting the housing navigator team with
program requirements. The HN Lead will have 50% training and
administrative duties, and 50% Housing Navigation work based on the
standard housing navigator job description. The HN lead will
maintain a panel based on the needs of the business. The HN Lead
will meet with members and must deliver culturally appropriate
information regarding the availability of health and community
resources that will reduce barriers to care and is required to act
independently in the community under minimal supervision. The HN
Lead is from the community of the members & HN's to be served and
is someone who does not give up easily, is self-motivated,
conscientious, empathic, and a creative problem solver.
Responsibilities
- Assist the Community Supports Program Manager in managing the
overall status of the team within their market.
- Conduct the training and development of new hires once out of
the initial training with the goal of helping the new hire be
independent within 2 months of starting with MedZed.
- HN Lead will maintain a panel of 30-35 billables and may
increase based on the needs of the business with an idea goal of up
to 50%.
- Attending all mandatory meetings
- Supporting with morning huddles when needed
- Support CS Program Manager for review on pending assignments
and team development.
- Assist with holding working blocks with HN's to promote
continued coaching opportunities and ensure enrollments &
reassessments are completed within the program requirement.
- Assist with covering 1 on 1 meetings with HN's and end of day
meetings as needed when CS PM is out of the office.
- Assist with completing back-office tasks as needed such as
(team reminders, tracking consents & disenrollment's, transfers,
reassessments, reviewing salesforce accounts for accuracy, and
graduations for bonuses.)
- Assist with ride a longs and coaching team members on a variety
of needs including but not limited to: Salesforce, Salesforce Maps,
New hire support, team development presentations, and Provider
portals support.
- Continuously expand knowledge of community resources, services,
and programs available to members and build ongoing relationships
with these organizations to advocate for members.
Qualifications
Qualifications
Skills Required:
- Knowledge of community resources within the community to be
served.
- Able to maintain clear professional boundaries with members and
coworkers.
- Working knowledge of housing issues, social issues, and health
issues.
- Ability to quickly establish trust and build strong
relationships.
- Highly organized and self-motivated to work on your own and
manage schedules efficiently.
- Sound judgment and the ability to quickly analyze
situations.
- Ability to establish priorities and meet deadlines.
- Ability to problem solve in a proactive, creative manner.
- Ability to work independently within a virtual operating
environment and as part of a team.
- Represent the company with professionalism.
- Cultural competency- able to work with diverse groups of
community members.
- Technologically savvy
- Must be willing to travel as needed Physical & Other
Requirements:
- Daily travel to local geographic regions.
- Depending on the region, may require frequent walking.
- Must comply with work at home policies.
- Must hold a valid driver's license with an insured and reliable
mode of transportation.
- Flexibility to work evenings and weekends as needed.
- Ability to perform the essential job functions consistently
safely and successfully with the ADA and other federal, state, and
local standards, including meeting qualitative and/or quantitative
productivity standards.
- Ability to maintain regular, punctual attendance consistent
with the ADA and other federal, State, and local standards.
- Must be able to lift and carry up to 50 lbs.
- Must be able to talk, listen and speak clearly on the
telephone.
- Pass a criminal background and drug testing check.
Keywords: MEDZED GROUP, Calexico , HOUSING NAVIGATOR LEAD - SAN DIEGO, Other , San Diego, California
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